Refund policy
Last updated: March 06, 2026
Return Policy
Do you accept returns and refunds?
WILD AND KING accepts product returns and refunds.
Term of exchange: 30 days from the date you receive the product or as soon as you discover the error when receiving the goods.
Return address: 27 Pham The Hien, Khue Trung Ward, Cam Le District, Da Nang City, Viet Nam, 550000
Contact: support@wildandking.com
Whatsapp: +84 869974074
We will review and send you the nearest warehouse address for your convenience.
Conditions for a Refund
Conditions apply:
Applicable to all products due to manufacturing defects from WILD AND KING or if the product you receive is not the same as the product you ordered. WILD AND KING guarantees that the product you receive has a color accuracy of at least 90%. Products shown in photos may vary less than 10% due to differences in materials and lighting.
Conditions do not apply:
-
Please note that we do not accept returns, exchanges, or refunds for items that have been personalized or custom made
- Orders placed for third parties (gifts) due to reasons such as not liking the color, thickness, or material, except for technical errors.
- Customer returns due to dissatisfaction with product performance or personal preference.
- Past habitual abuse of our Returns Agreement.
Other details:
Refunds will take 3–7 business days after we receive the returned product. Include your order number in the package to help us track it. Your refund will be returned to the original payment method.
If an item needs to be returned due to a manufacturing defect, we will cover the return shipping costs. However, if a return is requested due to personal preference, change of mind, or dissatisfaction not related to a defect, the customer will be responsible for all return shipping fees.
Remember:
Before returning or requesting a refund, please contact us. We will direct you to the appropriate support team. Every effort will be made to resolve complaints promptly, fairly, and securely.
Related Questions About Returns / Refunds
How do I start a return?
Contact us at support@wildandking.com or WhatsApp +84 869974074 with your order number. We will guide you through the next steps.
Do I need a receipt?
Proof of purchase is required to validate a return or exchange. Please include your order number or receipt in your email. This allows us to process a refund, store credit, or exchange equivalent to the original purchase price.
When will I get my refund?
Once your request is received and inspected, we will notify you by email whether your refund is approved or rejected. If approved, the refund will be processed and applied to your original payment method within a few business days.